Licenses
See active entitlements, source channel, billing period, and live domain quota.
Account access
Manage licenses, downloads, AppSumo redemption, checkout status, and support in one place.
The customer portal keeps product ownership clear for direct buyers, AppSumo customers, and manually managed accounts.
What the portal covers
A customer account area built for commercial clarity.
Customers should not need to hunt for license status, downloads, or support.
Downloads
Access entitled plugin releases from the same account.
Support
Open support with customer and license context attached.
What customers can do after they sign in
- Review licenses and live-domain allowances.
- Download entitled releases.
- Track pending direct checkout and payment handoff progress.
- Redeem AppSumo codes into the correct account.
- Open support requests with account and license context attached.
The portal is designed to reduce confusion after purchase.
After purchase or redemption, the customer portal is the source of truth for account access. It shows your licenses, downloads, support paths, and pending direct checkout and payment status. From one account you can review each license and its live production domain allowance, download the latest release you are entitled to, redeem an AppSumo code into the right account, track a direct checkout through payment handoff, and open a support ticket with your license already attached. The portal exists to keep ownership clear after the sale, so direct buyers, AppSumo customers, and manually managed accounts all see the same licenses, downloads, and support in one place — with no separate logins or scattered receipts. Access stays within your own login: the portal shows only your own licenses, downloads, and support history, payment card details are never stored here, and a support ticket carries just the license context needed to help — never your site passwords.
FAQ
Customer Portal FAQ
From one account you can review each license and its live-domain quota, download the release you are entitled to, redeem an AppSumo code into the right account, track a direct checkout through payment, and open a support ticket with the license already attached.
Yes. The customer account area is shared across direct buyers, AppSumo customers, and manually managed records, so everyone sees the same licenses, downloads, and support in one place.
A direct license appears after payment is confirmed and reconciliation completes. AIOWS 1 trial licenses appear once trial activation is confirmed, and both then live in your downloads and licenses views.
Entitled releases are in the downloads area for accounts with an active license, and your orders and payment status sit alongside them, so receipts are never scattered across separate emails.
No. Card and billing details are handled by the payment provider at checkout. The portal keeps only the resulting order, payment status, and license records tied to your account.