Trial versus paid
During the AIOWS 1 trial no payment has been taken, so cancelling before it ends simply stops billing — there is nothing to refund yet at that stage.
Direct purchase policy
AIOWS 1 starts with a no-charge trial, and paid direct refunds revoke entitlement immediately.
How refunds work for direct purchases: what the AIOWS 1 trial means before billing begins, and what a paid direct refund changes about your license.
Refund effects
What changes immediately after a direct refund.
| License status | The direct license is revoked immediately. |
|---|---|
| Support | Support entitlement stops when the license is revoked. |
| Updates | Update entitlement stops when the license is revoked. |
Before you ask
What to check before requesting a refund
A refund on a paid direct plan is immediate and final for that license, so it helps to confirm a few things first.
What a refund removes
Once a paid direct license is refunded, the license is cancelled: updates, support, new site activations, and premium usage rights all end immediately, and the plugin may no longer be used under that license.
The AppSumo route
AppSumo lifetime codes are refunded through the AppSumo marketplace under its own rules, not through this direct-purchase policy.
What a paid direct refund does operationally
- Updates are disabled immediately.
- Support is disabled immediately.
- New activations are disabled immediately.
- The right to use the plugin ends immediately.
The policy is meant to be clear before checkout starts.
AIOWS 1 begins with a no-charge trial — the evaluation window before your first annual payment — so nothing is billed until the trial ends. Paid direct website purchases are governed by this Refund Policy, and if a paid direct purchase is refunded, the license and related entitlement are revoked immediately, ending updates, support, and new site activations. AppSumo purchases are separate: they are lifetime codes handled by the AppSumo marketplace, so refund requests for them go through AppSumo under its own rules rather than this page.
FAQ
Refund FAQ
Yes. The trial is the no-charge window before your first annual payment. Cancel before it ends and no charge is taken; leave it running and annual billing begins automatically.
The license is revoked immediately, and with it updates, support, and the ability to activate new sites. After a refund you no longer have the right to keep using the plugin under that license.
No. AppSumo lifetime codes follow the AppSumo marketplace refund rules. Manage any AppSumo refund request through AppSumo, not through this direct-purchase page.
No. A refund revokes the refunded license and its entitlement. Your customer account, order history, and any other active licenses stay in the portal.
Contact the team through the customer portal or the published support path with your order number, so eligibility under this policy can be checked against your purchase.